Why renew your domain on time?

Renewing your domain before expiry is critical for maintaining your online presence:

  • Prevent website downtime: Expired domains stop resolving, making your website inaccessible
  • Maintain email service: Email stops working when domains expire
  • Avoid redemption fees: Late renewal during redemption costs R1,500+ extra
  • Protect your brand: Expired domains can be registered by competitors or squatters
  • Preserve SEO rankings: Search engines may derank or deindex expired domains
  • Maintain customer trust: Expired domains signal unprofessionalism
  • Keep email history: Expired domains mean lost email access

When to renew your domain

Best practices:

  • Renew 30-60 days early: Avoid last-minute issues and ensure continuity
  • Before expiry: Standard renewal pricing applies
  • During grace period: 0-30 days after expiry, still standard pricing
  • Before redemption: Avoid R1,500+ redemption fees

Renewal timing options:

  • Proactive renewal: Renew when you receive the first reminder (30 days before expiry)
  • Multi-year renewal: Renew for 2-5 years to reduce renewal frequency
  • Auto-renewal: Enable automatic renewal to never worry about expiry (see Auto-Renewal Guide)

How to renew your domain

Step 1: Log in to the client area

  1. Navigate to https://ca.0724.co.za
  2. Click Login at the top right
  3. Enter your email address and password
  4. Click Login

Step 2: Access your domains

  1. Click Domains in the top navigation menu
  2. Select My Domains from the dropdown
  3. You will see a list of all your domains

Step 3: Select domain to renew

In the domains list, you will see:

  • Domain name
  • Registration date
  • Expiry date
  • Status: Active, Expiring Soon, Expired, or Redemption
  • Actions: Manage, Renew
  1. Find the domain you want to renew
  2. Click Renew button on the right
  3. Alternatively, click the domain name first, then click Renew Domain on the domain details page

Step 4: Choose renewal period

On the renewal page, select how many years to renew:

  • 1 year (most common)
  • 2 years (saves renewal hassle)
  • 3-5 years (best value for important domains)
  • 10 years (maximum allowed for most TLDs)

The price will update based on your selection. Multi-year renewals are calculated as:

Total cost = Annual renewal price × Number of years

Example: R150/year × 3 years = R450 total

Step 5: Review renewal details

Verify the following information:

  • Domain name: Confirm you're renewing the correct domain
  • Current expiry date: When the domain currently expires
  • New expiry date: New expiry date after renewal
  • Renewal period: Number of years selected
  • Price: Total renewal cost

Step 6: Add to cart and checkout

  1. Click Add to Cart or Continue
  2. You can renew multiple domains in one order by repeating steps 3-5
  3. When ready, click Checkout

Step 7: Complete payment

  1. Review your order in the shopping cart
  2. Select payment method:
    • EFT/Bank Transfer: Manual payment (renewal processed after payment confirmation)
    • Credit Card: Instant renewal
    • PayFast: South African payment gateway (instant)
    • Account Credit: If you have credit on your account
  3. Agree to Terms of Service
  4. Click Complete Order
  5. Complete payment through your selected method

Step 8: Confirmation

After successful payment:

  1. You receive an order confirmation email
  2. You receive a payment receipt email
  3. Domain renewal is processed by the registry (usually within 15 minutes)
  4. You receive a domain renewal confirmation email
  5. New expiry date is visible in the client area under Domains → My Domains

Renewing multiple domains at once

If you have multiple domains expiring soon, you can renew them all in one order:

Method 1: Bulk renewal from domain list

  1. Go to Domains → My Domains
  2. Check the box next to each domain you want to renew
  3. Click Bulk Actions or Actions dropdown at the top
  4. Select Renew Selected Domains
  5. Choose renewal period for all selected domains
  6. Add to cart and checkout

Method 2: Add individual domains to cart

  1. Click Renew on the first domain
  2. Select renewal period and add to cart
  3. Return to Domains → My Domains
  4. Repeat for each domain you want to renew
  5. Complete checkout once for all domains

Renewal pricing

Standard renewal pricing:

Renewal prices are the same as annual registration prices:

  • .co.za: Check current pricing at domain pricing page
  • .com: International standard pricing
  • .net, .org, .info, etc.: Varies by extension

Multi-year discounts:

  • Some extensions offer small discounts for multi-year renewals
  • Discounts (if any) are shown during checkout
  • Main benefit is convenience, not just cost savings

Promotional pricing vs renewal pricing:

  • Be aware: Some extensions have promotional first-year pricing but higher renewal rates
  • Check renewal pricing: Always review renewal cost before registering new domains
  • Transparent pricing: 0724 Hosting clearly displays both registration and renewal pricing

Renewing expired domains

During grace period (0-30 days after expiry):

  1. Go to Domains → My Domains
  2. Domain will show status "Expired" or "Grace Period"
  3. Click Renew
  4. Standard renewal pricing applies — no extra fees
  5. Complete payment
  6. Domain reactivates within 24 hours

During redemption period (30-60 days after expiry):

  • Cannot self-renew: Renewal button may be disabled
  • Contact support required: Contact 0724 Hosting support immediately
  • Redemption fee applies: R1,500-R3,000+ plus standard renewal
  • Manual process: Support will provide a redemption invoice
  • Recovery time: 24-72 hours after payment

After pending delete period:

  • Cannot recover: Domain is permanently deleted
  • Available to public: Anyone can register it
  • No special rights: You have no priority to re-register

See Domain Lifecycle Guide for detailed expiry timelines.

Payment methods for renewal

EFT/Bank transfer:

  • Processing time: Manual approval, usually within 24 hours
  • How it works: Receive invoice with banking details, transfer exact amount using invoice number as reference
  • Best for: Clients who prefer bank transfers
  • Note: Renewal only processes after payment is confirmed

Credit card:

  • Processing time: Instant
  • How it works: Enter card details, payment processes immediately
  • Best for: Urgent renewals or auto-renewal setup
  • Security: Payments processed through secure payment gateway

PayFast:

  • Processing time: Instant
  • How it works: South African payment gateway supporting multiple payment methods
  • Best for: Clients preferring local payment processors
  • Supports: Credit card, instant EFT, and other SA payment methods

Account credit:

  • Processing time: Instant
  • How it works: Use existing account credit balance
  • Best for: Clients with prepaid credit
  • How to add credit: Contact support or make a credit payment

Renewal reminders and notifications

0724 Hosting sends automatic renewal reminders via email:

Reminder schedule:

  • 30 days before expiry: First renewal reminder
  • 15 days before expiry: Second renewal reminder
  • 7 days before expiry: Final renewal reminder
  • After expiry: Expiry notice (if renewal was not completed)

What renewal reminders include:

  • Domain name(s) expiring
  • Exact expiry date
  • Renewal price
  • Direct link to renew in the client area
  • Payment instructions

Ensure you receive renewal reminders:

  • Keep email current: Update your client area account email if you change addresses
  • Check spam folder: Add noreply@0724.co.za to your contacts
  • Update WHOIS email: Registries also send renewal notices to WHOIS registrant email
  • Enable notifications: Ensure email notifications are enabled in the client area settings

Alternative: Enabling auto-renewal

Instead of manually renewing each year, enable auto-renewal for automatic domain renewals:

Benefits of auto-renewal:

  • Never forget to renew domains
  • Domains renew automatically before expiry
  • No service interruption
  • Peace of mind for critical domains

How to enable auto-renewal:

  1. Go to Domains → My Domains
  2. Click the domain you want to enable auto-renewal for
  3. Look for Auto Renew section
  4. Click Enable Auto Renew
  5. Ensure a valid payment method is on file

For complete instructions, see: Domain Auto-Renewal Guide

What happens after renewal?

For active domains (renewed before expiry):

  • Instant extension: Expiry date is extended immediately
  • No downtime: Website and email continue working without interruption
  • Updated WHOIS: New expiry date visible in WHOIS within 24 hours
  • New expiry = Old expiry + renewal period: Example: Expires June 2026 → Renew 1 year → New expiry June 2027

For expired domains (renewed during grace period):

  • Registry processing: Renewal submitted to registry immediately
  • Service restoration: DNS and services restored within 24 hours
  • DNS propagation: May take 24-48 hours for full DNS propagation globally
  • Email delivery: Emails sent during expiry period are lost (cannot be recovered)

Updated expiry date:

  • View new expiry date in the client area under Domains → My Domains
  • Check WHOIS to verify updated expiry (who.is or registry.net.za for .za domains)
  • Renewal period is added to previous expiry date, not current date

Troubleshooting renewal issues

Issue: Renewal button disabled or missing

If you cannot find the renewal option:

  • Check domain status: If in redemption or pending delete, contact support
  • Payment overdue: Pay any outstanding invoices first
  • Account suspended: Contact support to resolve account issues
  • Domain transferred away: Verify domain is still in your account

Issue: Payment fails

If your renewal payment fails:

  • Credit card declined: Check card details, expiry date, and available balance
  • EFT not received: Verify correct reference number and banking details were used
  • PayFast error: Try alternative payment method or contact support
  • Account credit insufficient: Add more credit or use alternative payment method

Issue: Domain still expired after renewal payment

If domain shows expired after you paid:

  1. Check your email for payment confirmation
  2. Allow 24 hours for registry processing
  3. Check invoice status in the client area (Billing → My Invoices)
  4. If payment marked "Paid" but domain still expired after 24 hours, contact support

Issue: Missed renewal window

If you missed the renewal and your domain expired:

  • 0-30 days expired: Renew immediately at standard price
  • 30+ days expired: Contact support immediately for redemption
  • Past 60 days: Domain may be in pending delete or already deleted

Renewing .za domains

Special considerations for .co.za, .net.za, .org.za:

  • ZACR grace period: 30 days grace period after expiry for standard renewal
  • Redemption period: 30 days after grace period (expensive recovery fee)
  • No promotional pricing: .za domains have consistent renewal pricing
  • Fast processing: .za renewals typically process within 15 minutes

Renewing .za domains follows the same process:

  1. Log in to the client area
  2. Go to Domains → My Domains
  3. Click Renew on your .za domain
  4. Select renewal period
  5. Complete payment
  6. Renewal processes quickly (usually within 15 minutes)

Best practices for domain renewals

  • Renew early: Renew 30-60 days before expiry to avoid stress
  • Enable auto-renewal for critical domains: Websites, email domains, business-critical domains should auto-renew
  • Renew for multiple years: 2-3 year renewals reduce renewal frequency
  • Keep payment methods current: Update credit card expiry dates in the client area
  • Monitor renewal reminders: Read and act on renewal reminder emails
  • Set calendar reminders: Add domain expiry dates to your calendar as backup
  • Budget for renewals: Plan for annual domain renewal costs
  • Review domain portfolio: Renew important domains, let unused domains expire

Getting help with domain renewal

If you need assistance renewing domains, payment issues, or have questions about renewal timing, contact 0724 Hosting support. We can help with:

  • Manual renewal processing if you cannot access the client area
  • Redeeming domains in redemption period
  • Resolving payment failures
  • Bulk domain renewals (50+ domains)
  • Setting up auto-renewal
  • Understanding grace period and redemption timelines