Acceptable Use Policy

This Acceptable Use Policy forms part of the 0724 Hosting Terms of Service.

You may not use 0724 Hosting services in any way that is unlawful, abusive, harmful, deceptive, disruptive, insecure, or damaging to our servers, clients, upstream providers, IP reputation, network, business or the public.

1. Illegal or harmful content

You may not host, transmit, link to, distribute, advertise or promote content or activity that is illegal under South African law or applicable international law.

This includes, without limitation, child sexual abuse material, non-consensual intimate material, unlawful hate speech or incitement, fraud, scams, phishing, credential theft, malware, botnets, stolen data, unlawful gambling, unlawful financial schemes, counterfeit goods, or content that facilitates crime.

2. Spam and email abuse

You may not use our services to send, relay, assist or promote spam, unsolicited bulk email, phishing, deceptive mail, malware mail, mail to harvested lists, mail to purchased lists, chain mail, snowshoe campaigns, forged sender mail, or any mail that breaches accepted anti-abuse standards.

You may not operate an open relay, insecure form mailer, compromised mailbox, bulk sender or mailing system that harms server or IP reputation.

We may suspend email services, restrict sending, disable accounts, require password resets, or remove mail queues where abuse, compromise or reputation risk is detected.

3. Malware, phishing and compromise

You may not host or distribute malware, phishing pages, credential harvesting tools, exploit kits, backdoors, shells, command-and-control systems, infected files, malicious redirects or deceptive login pages.

If your website, mailbox or account is compromised, we may suspend or restrict services to protect other clients and the network. You may be required to clean, update, secure or rebuild the affected service before reactivation.

4. Resource abuse

Shared hosting and reseller hosting are shared environments. You may not use excessive CPU, memory, IO, disk, inodes, database resources, processes, cron jobs, mail queues, backup resources or network capacity in a way that harms service stability or other clients.

Examples of prohibited or restricted use include crypto mining, public proxies, file mirrors, unmanaged bulk storage, high-load scripts, abusive bots, heavy scraping, mass mailing, unattended vulnerable CMS installations, and repeated processes that degrade server performance.

We may throttle, suspend, disable scripts, require optimisation, require an upgrade, or terminate services where resource usage is unsafe or unreasonable.

5. Security and network abuse

You may not use our services for port scanning, vulnerability scanning, brute-force attacks, denial-of-service attacks, password attacks, bot activity, unauthorised access, exploit attempts, proxy abuse, spam traps, forged traffic, or activity that attacks or probes third-party systems without permission.

You may not interfere with our monitoring, abuse controls, logging, rate limits, firewall rules, authentication systems or server security.

6. Copyright and third-party rights

You may not use our services to infringe copyright, trademarks, privacy rights, personality rights or other third-party rights.

We may remove, disable or suspend content where we receive a credible complaint, legal notice, upstream instruction or other reasonable indication of infringement or abuse.

7. Adult content and sensitive content

Adult content is not permitted on shared hosting unless expressly approved in writing. Even where lawful, we may refuse or remove content that creates legal, reputational, payment-provider, upstream-provider, malware, spam, abuse or support risk.

Any content involving minors, exploitation, coercion, trafficking, non-consensual material or illegal sexual content is strictly prohibited and may be reported to appropriate authorities.

8. Reseller responsibility

Resellers are responsible for their own clients and users. You must ensure that your clients comply with this Acceptable Use Policy.

Abuse by a reseller client may result in suspension of the affected account, the reseller account, or both, depending on severity and response time.

Resellers must act promptly when abuse reports are sent to them. Failure to act may be treated as acceptance of the abuse risk.

9. Backups and abusive data

Our backup systems must not be used as a substitute for client-managed backups or bulk storage. We may exclude, limit or remove data from backups where it is abusive, infected, excessive, temporary, cache-based, duplicated, unlawful or harmful.

You remain responsible for maintaining your own independent backups.

10. Enforcement

We may investigate suspected abuse. We may take action without prior notice where there is security risk, legal risk, active abuse, network harm, upstream complaint, IP reputation risk, malware, phishing, spam, service instability or risk to other clients.

Actions may include warning, rate limiting, suspension, password reset, file quarantine, script disablement, mail restriction, IP blocking, DNS changes, content removal, termination, reporting to upstream providers, or cooperation with lawful requests.

11. Reporting abuse

Abuse reports may be sent through the contact details published on our contact page. Reports should include the affected domain, URL, email headers, logs, screenshots, timestamps and any relevant evidence.