Website: https://0724.co.za
Client area: https://ca.0724.co.za
This Privacy & POPIA Policy explains how Practical Web Solutions / PWSSA, trading as 0724 Hosting, collects, uses, stores and protects personal information.
We respect your privacy and aim to process personal information lawfully, reasonably and transparently.
1. Who we are
0724 Hosting is the hosting brand operated by Practical Web Solutions / PWSSA.
For privacy questions, access requests or correction requests, please contact us using the contact details published on our contact page or in the client area.
2. Personal information we collect
We may collect and process:
- name, business name and contact details;
- billing details and invoice history;
- account login and support information;
- domain registrant and DNS information;
- service usage records;
- support tickets, emails and messages;
- technical logs, IP addresses and security events;
- website, hosting, email and server data you ask us to access for support;
- payment status and transaction references;
- information required for fraud prevention, abuse prevention and legal compliance.
We do not intentionally collect more personal information than is reasonably needed to provide and support our services.
3. Why we process information
We process personal information to:
- create and manage client accounts;
- provide hosting, email, domain, DNS, migration and support services;
- issue invoices and process payments;
- register, renew and manage domains;
- respond to support requests;
- protect accounts, servers and networks;
- detect spam, phishing, malware, abuse and fraud;
- meet legal, accounting, tax and regulatory obligations;
- communicate service, billing, security and policy notices;
- improve our services and support processes.
4. We do not sell personal information
We do not sell your personal information.
We may share information only where reasonably necessary to provide services, process billing, register or manage domains, prevent abuse, protect our network or other clients, comply with law, respond to lawful requests, enforce our terms, or use trusted service providers who help us operate our business.
5. Service providers and third parties
To provide services, we may use or interact with trusted third parties such as:
- domain registrars and registries;
- payment processors and banks;
- hosting, server, backup, monitoring and security providers;
- email relay, anti-spam and abuse-prevention providers;
- billing and support software providers;
- professional advisers such as accountants or legal advisers;
- law-enforcement, regulators, courts or other authorities where legally required.
Some providers may process information outside South Africa. Where this happens, we take reasonable steps to use providers that apply appropriate security and confidentiality measures.
6. Domain registration information
Domain registration may require registrant information to be shared with registrars, registries, registry operators, WHOIS/RDAP systems, dispute-resolution providers or other domain authorities.
The visibility and handling of domain registrant data depends on the domain extension, registry rules, registrar rules and applicable law.
7. Support access
When you ask us for support, we may need to access hosting accounts, email settings, DNS records, website files, databases, logs, control panels, mail queues, CMS installations or related systems.
We only access client data where reasonably necessary to provide support, investigate faults, handle abuse, secure services, perform migrations, comply with law, or protect the platform.
8. Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
No system is perfectly secure. You are responsible for keeping your own passwords, devices, email accounts, CMS installations and authorised users secure.
9. Data retention
We retain personal information only for as long as reasonably needed for service delivery, billing, support, legal, tax, security, audit, dispute and operational purposes.
Backup copies may remain for a limited period before being overwritten or deleted. Backup retention is not guaranteed and should not be relied on as your only copy of important information.
10. Your rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where legally appropriate, objection to certain processing, or information about how your data is used.
We may need to verify your identity or authority before acting on a request.
11. Security incidents
If we become aware of a security compromise affecting personal information, we will take reasonable steps to investigate, contain and respond to the incident. Where required by law, we will notify affected parties and/or the Information Regulator.
12. Marketing
We may send existing clients service-related, billing, security and operational communications.
We do not sell mailing lists. You may opt out of non-essential marketing communications where applicable, but you may still receive important service, billing, security and legal notices.
13. Children
Our services are not intended for direct use by children without appropriate consent or authority. Clients must not use our services to unlawfully collect or process children's personal information.
14. Complaints
If you believe your personal information has been handled incorrectly, please contact us first so we can try to resolve the issue.
You may also contact the Information Regulator of South Africa through the contact details published by the Regulator.
15. Changes to this policy
We may update this policy from time to time. The latest version will be published on our website.
Related documents: