Terms of Service

Website: https://0724.co.za
Client area: https://ca.0724.co.za

These Terms of Service apply to services supplied by Practical Web Solutions / PWSSA, trading as 0724 Hosting ("0724", "we", "us" or "our"), to the client ("you" or "your").

By ordering, renewing, using or paying for our services, you agree to these Terms, our Acceptable Use Policy, our Privacy & POPIA Policy, and any service-specific terms or quotation accepted by you.

1. Services covered

These Terms apply to hosting, email hosting, domain registration, DNS assistance, website migration, website development, reseller hosting, support, maintenance and related services supplied by 0724.

Specific service features, limits, pricing and billing cycles are shown on our website, in the client area, invoice, quote or service description.

2. Brand and legal identity

0724 Hosting is the public hosting brand operated by Practical Web Solutions / PWSSA. We may continue using Practical Web Solutions, PWSSA and 0724 Hosting names during the brand transition. References to any of these names should be understood as referring to the same service provider, unless expressly stated otherwise.

3. Account registration and authority

You must provide accurate client, billing and contact information. You are responsible for keeping your email address and contact details up to date.

We may request reasonable proof of identity, business authority or domain ownership before making account, billing, password, DNS, domain or service changes.

Where there is an ownership dispute, partnership dispute, staff dispute, divorce, business dispute or similar uncertainty, we may pause sensitive changes until authority is reasonably confirmed.

4. Billing, renewals and cancellation

Services are billed in advance unless otherwise agreed.

Invoices must be paid by the due date shown on the invoice. Services may renew automatically unless cancelled before the renewal date.

Cancellation requests must be submitted through the client area or in writing from an authorised account contact. Cancelling a service does not automatically cancel unpaid invoices, domain renewals already processed, development work already completed, or other amounts already due.

Domain registrations, renewals, transfers, SSL certificates, third-party licences, custom development work, emergency work and once-off services are generally non-refundable once processed or delivered.

5. Overdue accounts and suspension

If an invoice remains unpaid after the due date, we may send reminders, apply reasonable late fees, suspend affected services, restrict support, or decline further work until the account is brought up to date.

Suspension may affect websites, email, DNS, databases, backups, reseller accounts and related services.

We will not intentionally publish public "non-payment" notices on client websites. Our normal remedy for non-payment is suspension, service restriction, cancellation and/or lawful debt recovery.

Reactivation after suspension may require full payment of outstanding amounts and a reasonable reactivation or administration fee.

6. Termination

Either party may terminate services by giving written notice, subject to any billing cycle, quotation, project agreement or minimum term that applies.

We may suspend or terminate services immediately where there is non-payment, abuse, spam, malware, phishing, illegal content, security risk, excessive resource usage, harm to our network, harm to other clients, reputational risk, upstream provider instruction, legal requirement, or breach of these Terms or the Acceptable Use Policy.

Termination does not remove your responsibility to pay amounts already due.

7. Hosting and shared resource usage

Shared hosting and reseller hosting are shared-resource services. You may not use a shared service in a way that harms server stability, network reputation, mail delivery, disk performance, CPU, memory, IO, databases, backups, other clients or upstream providers.

We may apply limits, suspend scripts, disable compromised mailboxes, restrict sending, throttle activity, move accounts, require upgrades, request optimisation, or suspend services where needed to protect the platform.

Resource limits may include disk space, inodes, bandwidth, CPU, memory, database size, email sending, mail queue activity, number of accounts, cron activity, processes, backups and similar operational limits.

8. Email services

Email services are subject to anti-spam, abuse and reputation controls. You may not use our services to send spam, phishing, malware, unsolicited bulk email, deceptive mail, harvested-recipient mail, or mail that breaches applicable law or accepted network standards.

We may suspend mailboxes, domains or sending privileges where accounts are compromised, generate complaints, trigger blacklisting, harm delivery reputation, or breach the Acceptable Use Policy.

Email delivery depends on many external systems, including recipient servers, DNS, authentication records, reputation systems, spam filters and user devices. We cannot guarantee delivery to every recipient or inbox.

9. Backups and data responsibility

We may maintain server backups as part of our operational procedures, but backups are not guaranteed unless a separate backup service is expressly sold and agreed.

Backups may fail, be incomplete, be unavailable, be overwritten, exclude certain files, or be affected by corruption, malware, suspension, deletion, storage limits or upstream failure.

You remain responsible for keeping your own independent backups of websites, databases, email, files and other important data. If your data is important to you or your business, you should regularly download and safely store your own backups outside our platform.

We are not liable for data loss beyond the limits stated in these Terms.

10. Domains and DNS

Domain registrations, renewals and transfers are subject to registry and registrar rules. You are responsible for ensuring that domain contact details are accurate and that renewal invoices are paid before expiry.

We are not responsible for loss of a domain caused by non-payment, inaccurate contact details, failure to respond to registry/registrar notices, expiry, redemption fees, transfer delays, third-party registrar policies, DNS propagation, or registry decisions outside our control.

DNS changes may take time to propagate. We may refuse or delay DNS, domain or ownership changes where authority is disputed, payment for the affected domain/service is overdue, or the requested change appears unlawful, fraudulent or harmful.

11. Reseller hosting

If you use reseller hosting, you are responsible for your own clients, users, content, support, billing, communications and conduct.

You must ensure that your clients comply with these Terms and our Acceptable Use Policy. Abuse, spam, malware, phishing, resource abuse or unlawful activity by your clients may result in suspension of individual accounts or the reseller service.

Unless expressly agreed, we provide support to you as the reseller, not directly to your end clients. You remain responsible for first-line support to your clients.

You may not misrepresent our services, make guarantees on our behalf, or resell services in a way that creates legal, reputational, operational or support risk for us.

12. Website migrations

Website migrations are provided on a best-effort basis unless otherwise agreed in writing.

Migration success depends on access to the source provider, website condition, CMS version, plugins, malware, file size, database size, email volume, DNS access, registrar access and third-party restrictions.

Migration work may be free, included, quoted separately or billed as ad hoc work depending on the size, complexity and condition of the site or mailbox data. We will try to confirm expected fees before starting chargeable migration work.

We are not responsible for issues caused by pre-existing malware, broken software, outdated CMS installations, missing access, source-server restrictions, incompatible software, third-party DNS, or data that was already missing or corrupt before migration.

13. Support and ad hoc work

Normal support covers reasonable assistance with services we provide. It does not automatically include website development, malware cleanup, custom coding, third-party application debugging, advanced DNS reconstruction, emergency recovery, device configuration, training, content changes, SEO work, or work caused by third-party providers.

Out-of-scope work may be quoted separately or billed at the applicable hourly/project rate.

14. Website development and project work

Website development, design, coding and maintenance work may be governed by a separate quote, proposal, invoice or project agreement.

Deposits, third-party costs, domain costs, hosting costs, licences and work already completed are generally non-refundable. Ownership of final deliverables transfers only once all amounts due for the relevant project have been paid, unless otherwise agreed in writing.

15. Security

You are responsible for keeping passwords secure, using strong credentials, protecting devices, updating website software, managing users and avoiding insecure scripts or plugins.

We do not store your passwords in plain text. Where possible, passwords are reset rather than retrieved.

We may take emergency action to protect services, including changing passwords, suspending accounts, disabling scripts, restricting mail, blocking IP addresses, removing malware, quarantining files, or taking sites offline.

16. Acceptable use

You must comply with our Acceptable Use Policy. Breach of the Acceptable Use Policy may result in warning, suspension, termination, data removal, law-enforcement cooperation, upstream reporting or other appropriate action.

17. Privacy

We process personal information in accordance with our Privacy & POPIA Policy. We do not sell personal information. We may process and share information where required to provide services, manage billing, register domains, prevent abuse, protect our network, comply with law, respond to lawful requests, or use trusted service providers.

18. Service availability

We aim to provide stable and reliable services, but no hosting, email, DNS, internet or third-party service can be guaranteed as uninterrupted, error-free or permanently available.

Downtime may occur because of maintenance, upgrades, software faults, hardware faults, network faults, attacks, security incidents, upstream providers, power issues, natural events, human error, third-party systems or circumstances beyond our control.

Any uptime statement is a service target, not a guarantee of compensation, unless a written service-level agreement expressly says otherwise.

19. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, special, consequential or business-loss damages, including loss of profit, loss of revenue, loss of data, loss of reputation, loss of email, search-ranking impact, downtime, failed delivery, third-party claims or replacement service costs.

Where liability cannot be excluded, our total liability is limited to the amount paid by you for the affected service during the three months before the event giving rise to the claim, or R2,000, whichever is lower, unless applicable law requires otherwise.

20. Indemnity

You indemnify us against claims, losses, damages, penalties, costs and expenses arising from your content, users, customers, websites, email, domain use, reseller clients, unlawful conduct, breach of these Terms, breach of the Acceptable Use Policy, or misuse of services.

21. Changes to services and terms

We may update services, features, limits, pricing, policies and these Terms from time to time. Material changes will be published on our website or communicated through reasonable channels.

Continued use of services after changes take effect means you accept the updated terms.

22. Governing law

These Terms are governed by the laws of the Republic of South Africa. Disputes will be handled by a competent South African court or other agreed dispute-resolution process.

23. Contact

Legal, billing and service notices may be sent through the client area, support ticket, email or other reasonable written method.

Contact details are available on our contact page and in the client area.