Before you start

You will need the following information, which is available in your DirectAdmin control panel or from 0724 Hosting support:

  • Your full email address (e.g. you@yourdomain.co.za)
  • Your email password
  • Your incoming mail server (IMAP) hostname
  • Your outgoing mail server (SMTP) hostname

If you are unsure of your server details, log in to ca.0724.co.za or contact support before starting.

IMAP vs POP3: which should you use?

Use IMAP. IMAP keeps your email synchronised across all devices — phone, laptop, desktop, and webmail all show the same inbox. POP3 downloads mail to one device and removes it from the server, which causes problems if you access email on more than one device.

Incoming mail server settings (IMAP)

Protocol:   IMAP
Server:     mail.yourdomain.co.za (or your server hostname)
Port:       993
Security:   SSL/TLS
Username:   your full email address
Password:   your email password

Outgoing mail server settings (SMTP)

Server:     mail.yourdomain.co.za (or your server hostname)
Port:       587
Security:   STARTTLS
Username:   your full email address
Password:   your email password
Authentication: Required

Adding the account in Outlook (Windows)

  1. Open Outlook and go to File → Add Account
  2. Enter your email address and click Advanced Options
  3. Tick Let me set up my account manually and click Connect
  4. Select IMAP
  5. Enter the incoming server settings above and click Next
  6. Enter your password and click Connect
  7. Enter the outgoing (SMTP) settings and click Next
  8. Outlook will test the connection. Click Done if successful.

Adding the account in Outlook (Mac)

  1. Open Outlook and go to Tools → Accounts
  2. Click the + button and choose New Account
  3. Enter your email address and click Continue
  4. Enter your password and click Add Account
  5. If Outlook cannot auto-configure, choose IMAP/SMTP and enter the settings manually
  6. Enter all server details as listed above and click Add Account

Common problems

Authentication failed: Double-check that your username is your full email address (not just the part before @), and that the password is correct. Reset it via DirectAdmin if needed.

Cannot connect to server: Check that you have the correct hostname. Try using your server's IP address temporarily to rule out DNS issues.

SSL certificate error: This usually means you are using the domain name as the mail server hostname before SSL has been configured on it. Use the mail server hostname provided by 0724 Hosting instead of your domain name.

Emails not sending: Make sure SMTP authentication is enabled and that you are using port 587 with STARTTLS, not port 25.

Setting up on mobile

Use the same IMAP and SMTP settings above for iPhone (iOS Mail), Android Gmail app, or any other mobile mail client. On mobile, always choose IMAP and ensure authentication is enabled for SMTP.